Contact Information
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Company Address
Tanxi, Donghai Island, Mazhang, Zhanjiang City, Guangdong, PRC
(Farm visits available by appointment)
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Contact Us
FAQs
How fast is your customer service response?
On business days, we usually respond to urgent inquiries within 24 hours. For bulk or custom orders, an initial solution and quotation are typically provided within 48 hours.
How can I contact you for business cooperation or wholesale orders?
Please email david@zfluckybamboo.com or select “Wholesale / Cooperation” via the contact form and leave your contact details and requirements. Our business manager will follow up with you.
Can I schedule a visit to your cultivation base?
Yes. Large buyers and partners are welcome to schedule a visit in advance. Please contact us by email or phone to arrange the visit.
Do you accept sample orders?
Yes, sample orders are supported for quality and specification confirmation. Sample shipping costs are usually borne by the customer and can be deducted after bulk orders.
What is your minimum order quantity (MOQ)?
MOQ varies by product type and specification. Please specify the product, size, and estimated quantity when contacting us for exact MOQ and tiered pricing.
Do you offer OEM or customized packaging?
Yes, we provide private labeling, customized gift boxes, and packaging solutions. Customization requires confirmation of order quantity, packaging style, and production timeline.
Which countries and shipping methods do you support?
We ship to most countries worldwide via international courier, air freight, and sea freight. Delivery time and cost depend on the destination and shipping method.
How do you ensure plant freshness during transportation?
All shipments receive root moisture treatment, reinforced protective packaging, and moisture-retaining materials. Fast air or cold-chain shipping is used when necessary.
What payment methods do you accept?
We accept bank transfer (T/T), Alipay or WeChat Pay (for domestic small orders), and other third-party payment methods upon mutual agreement.
What is your after-sales and return policy?
If there are quality issues or shipping damage, please contact us within 48 hours after receipt with photos. Verified cases will be resolved via replacement, refund, or discount.
Do you provide export certificates?
Yes, we provide inspection and customs documents required for export. Additional certificates such as phytosanitary certificates can be arranged based on destination country.
How should I explain special requirements?
Please describe your needs in detail in the contact form or email, including delivery time, packaging, destination, and quantity. We will assess feasibility and provide a quotation.
How can I get bulk pricing or long-term supply agreements?
Please provide estimated annual purchase volume, target price range, and supply frequency. We will offer tiered pricing and long-term cooperation plans.